How to Say It: Choice Words, Phrases, Sentences, and Paragraphs for Every Situation, Revised Edition

It's wonderful! It made me popular at work because others would come over to borrow it. And I purchased this one solely because I find myself constantly borrowing it from someone else before.

As non native speaker this book helps me in many situation. I usually open it once a week ... It is indeed mostly focused on business issues eventhough there're chapters on "family & friends", "seasonal greetings", etc.

I am a stay-at-home mom looking for simple - yet unique - ways to say "thank you, congratulations, I'm sorry ..." to various people. This book devotes much of its pages to business-related writing, which I no longer need. While I have found a few nuggets of inspiration here and there, I am not particularly inspired by her suggestions of using, "I love it!" for a thank you note or "thinking of you" for a sympathy card. I could probably have come up with those on my own.

If you're like I was, you've got a stack of letters gathering dust and taking up room on your desk because it TAKES SO MUCH TIME and is SUCH A CHORE to answer them all. Not that I didn't love all those people dearly, but what do you say when your childhood friend loses her husband? How can you POSSIBLY maker her feel better? Or what about the letter to the credit company that keeps charging you incorrectly? It's THEIR fault, so why should you spend an hour trying to figure out how to explain their errors? I was getting to be just terrible -- after a while I didn't even bother to send thank you notes. Well, this book was a real revelation for me. It's no surprise that my husband got it for me (somehow I always end up writing HIS letters, too) because this is just what I needed. I write great letters now and I'm able to let people know I care without it taking all day. I have even starting buying nice stationery. If you've got that stack of unanswered mail, you NEED to have this book. No more brain damage, no more searching for the right words, no more worrying about sounding stupid or trying to fill up space on a card. I only wish I'd known about it earlier!

This is a wonderful reference tool for letter writing to use both at work and at home. Anytime you have to compose a letter (personal or business), just turn to the content section, find the type of letter you need and turn to that page.

Suggested words, phrases and paragraphs follow each section to help you in constructing your letter. After the last letter section, the helpful appendices begin by including the mechanics and content instructions on letter writing. The sample letters together with the tips provided definitely make this book worthwhile.