Administrative Assistant's and Secretary's Handbook

This second edition of Administrative Assistant's And Secretary's Handbook has been completely revised with 10 new chapters to cover netiquette, Internet security ,office ergonomics and other modern-day concerns of secretaries and office personnel. From Internet travel planning and PDAs to computer applications common to office procedures, Administrative Assistant's And Secretary's Handbook provides an important reference not to be missed by any serious professional.

This is a book written in 1995 and yet there is a whole chapter on DOS and other outdated technology. No office still uses DOS! With the ever changing technology in today's world, the author would have been so much better off skipping that whole chapter. Letter formats and telephone etiquette will still apply ten years from now, but when talking of computers; today's newest is tomorrow's obsolete. So get this book for general office information but not to become computer savvy or to learn of the software businesses are now using.

I just started a job as a secretary and my boss was no help in ttraining. I was lost. A friend recommended this book and it has been a lifesaver!! It has all the details and hints. After a couple of weeks, I looked like a pro.

If you are a boss, buy this book and make it part of your training. If you are a secretary like me, buy it and hide it in the drawer and next time you're stumped, I bet you find the answer here.

We run a small business and this book turned out to be a great resource for making us look like a big business. The best sections include standard letter addressing, punctuation, and title addressing.

This book is a good reference for any office assistant who wants a guide on such things as mail, telephone, addressing letters, grammar, punctuation, spelling, and computer usage. It's a useful guide for improving your skills and making yourself and your business look professional.